If you are procuring an Enterprise Managed Service in the UK, only the following terms apply: A365_ENTERPRISE_MANAGED_SERVICES_QUOTATION_MASTER_AGREEMENT.pdf.
Otherwise, the Master Agreement applies along with the relevant Attachments for the products and services detailed on your Order Form.
Our UK Master Agreement is here: MASTER_AGREEMENT.pdf and the US version here: USA_MASTER_AGREEMENT.pdf.
Please note the link within for Third Party EULAs (as applicable).
If you are procuring in the UK the following applies alongside the Master Agreement:
- Advanced software and related support: SOFTWARE_LICENCE_AND_SUPPORT_ATTACHMENT.pdf
- Advanced software and support for use in healthcare (clinical data): the above plus SUPPLEMENTAL_TERMS_(HEALTHCARE)_ATTACHMENT.pdf
- ECM and/or SMS services: ADDITIONAL_SERVICES_ATTACHMENT_(ECM_and_SMS).pdf
- Mobile Communications: AMC_ATTACHMENT.pdf
- An archive only/right to use (RTU) limited access licence: ARCHIVE_ONLY_(RTU)_LICENCE_ATTACHMENT.pdf
- Hosting Services (AHC – usually our Health and Care products): HOSTING_SERVICES_ATTACHMENT_(AHC).pdf
- Hosting Services (SME – all other hosting): HOSTING_SERVICES_ATTACHMENT_SME.pdf
- Hardware and any associated support: HW_AND_HW_SUPPORT_ATTACHMENT.pdf
- Support for Microsoft™ CRM: MS_CRM_SUPPORT_ATTACHMENT.pdf
- Payroll Managed Services: PAYROLL_MANAGED_SERVICE_ATTACHMENT.pdf
- Professional Services (Microsoft™ CRM only): PROFESSIONAL_SERVICES_ATTACHMENT_(MS_CRM_Only).pdf
- All other Professional Services: PROFESSIONAL_SERVICES_ATTACHMENT(General).pdf
- SaaS Services: SaaS_SERVICES_ATTACHMENT.pdf
- SimplicITy Managed IT Services: SIMPLICITY_MANAGED_IT_SERVICE_ATTACHMENT.pdf
If you are procuring in the US the following applies alongside the Master Agreement:
- Advanced software and related support: USA_SOFTWARE_LICENSE_AND_SUPPORT_ATTACHMENT.pdf
- Professional Services: USA_PROFESSIONAL_SERVICES_ATTACHMENT.pdf